Privacy Policy for the iMPAKT App

Last Updated: 01/12/2023

1. Introduction

This Privacy Policy is designed to help you understand how Ulster University, ("we," "us," or "our") collects, uses, and shares personal data when you use our mobile application [iMPAKT App] (the "App"). We are committed to protecting the privacy of healthcare staff (“users”) who access the App. Please read this Privacy Policy carefully to understand your rights regarding your personal data.

2. Personal Data We Collect

We collect the following personal data for the purposes of providing and improving our services:

2.1 User Email Address:

  • We collect and store the email address associated with each user account for the purpose of user authentication.

2.2 Audio Recordings and Transcriptions:

  • The App allows users to record audio of patients discussing their experiences of care. These audio recordings are processed using speech-to-text software, and transcriptions are stored by the App for the purposes of collecting data on care experience. No personal or identifiable information is audio- recorded.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • User Authentication: We use your email address to create and authenticate your user account.
  • Communication: We may use your email address to send important information about the App, updates, and notifications.
  • Audio Recordings and Transcriptions: Audio recordings of patients discussing their experiences of care will be stored for a maximum of 48 hours to facilitate the App's functionality and allow users to review the transcriptions for the purposes of collecting data on care experience. Speech to text transcriptions are stored by the App until the process of collecting data on patients’ experience of care has been completed by the user.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual Necessity: We process your email address and the audio recorded data to fulfil our contractual obligations to you as a user of the App.
  • Consent: We may rely on you to ask patients to give explicit consent, if you choose to record audio using the App.

5. Data Sharing

We do not share your personal data with third parties except as required by law or as necessary to provide our services.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to access the personal data we hold about you.
  • Rectification: You may request that we correct any inaccurate or incomplete personal data.
  • Erasure: You can request the deletion of your personal data.
  • Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.

7. Contact Information

If you have any questions or concerns about your personal data or this Privacy Policy, please contact us at: contact@impaktapp.com.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on the App. Please review this Privacy Policy periodically.